FAQ Belen, Los Lunas and Rio Grande Valley
Here are some of the frequently asked questions we receive from our clients.
What do I do at the scene of an accident?
If anyone is injured or you cannot drive your vehicle, contact the police or call 911. Exchange information with the other driver including, license numbers, name, telephone and insurance information. Make a note of the names of any witnesses and take photos of the damage, if it is safe to do so.
What should I look for in auto body repair shop when I need auto body repair?
A reputable auto body shop will provide an accurate cost estimate and a reasonable time frame for completing the repairs. Clarify the terms of your guarantee for repair work and whether a certiﬁed technician will be working on your vehicle.
Should I contact my own insurance company even if the accident was not my fault?
Contact your insurance company to notify them in the event of an accident. Your insurance company can help speed up a claim no matter who is at fault. Sanchez Collision & Restoration provides assistance with processing your insurance claims once your vehicle is under our care.
Do I need an appointment for an estimate?
If you are able to do so, it is recommended to make an appointment with a Sanchez Collision & Restoration representative in order to receive the most professional and accurate estimate. Do not attempt to drive your vehicle if it is unsafe to do so. Contact our location for reliable towing services.
Do I have to take my vehicle to the auto body shop suggested by my insurance company?
It is always your decision to have repairs done at a Body Shop you have chosen and deem trustworthy. Your insurance company may direct you to have complete vehicle repairs at a preferred auto body shop; however, you are not required to use their suggested shop.
How soon can I bring my vehicle in for repairs and how long will it take?
Call us with details of the extent of the damages to your car immediately following an accident and we can help you assess whether it is safe for you to drive to our location or whether you require towing. Sanchez Collision & Restoration provides free appraisals and detailed written estimates and always asks for your authorization before completing any auto body repair work.
Does Sanchez Collision & Restoration oﬀer a warranty on repairs?
We provide extended and lifetime warranties on most repairs made to the vehicles of our clients for the time that they own their vehicle. Drop in for a visit for more information.
Who collects the deductible and when is it collected?
The deductible amount is determined at the time you purchased you insurance. Unless your auto body shop is notiﬁed that this fee has been waived for any reason, the vehicle insurance policy's deductible amount is to be paid by the customer directly to the auto body shop once repairs have been completed. Sanchez Collision & Restoration accepts debit and major credit cards.